HEALTHCARE RELEASE OF INFORMATION FORM
For new healthcare Release of Information requests and tracking of existing requests, please use our ROI application. For any other product-related inquiries, please use form below.
Healthcare > ROI
Release Of
information Services
Accelerating the release of medical information via patient engagement, advanced records retrieval technology and market-leading support services.
Lowering ROI processing costs while optimizing data accuracy and patient experience.
A Solution That Prioritizes The
Customer Experience
Requestor-Friendly, Self-Service
GRM's Healthcare ROI platform, powered by Zappix, offers a user-friendly, efficient, and accurate solution for managing patient healthcare record requests in real-time.
Live Agent Support
The Healthcare ROI platform offers a real-time Agent Assist feature within the mobile app, ensuring quick and seamless support from GRM customer service reps.
Mobile Multi-Option Solution
The GRM Healthcare ROI solution is a powerful patient data and record access and retrieval platform. Our solution was designed based on decades of expertise developing cutting-edge record, document and data processing solutions and partnerships with numerous healthcare clients.
Requestors can employ our modern, easy-to-use Zappix mobile application that offers multiple engagement options for submitting ROI requests, including self-service, agent support, and email. Or, if requesters are more comfortable with a traditional means of making a record request, we have highly-trained service agents ready to step in and execute requests.
Requestor-Friendly Self-Service Option
Healthcare ROI should be a painless process for you…and your patients. With our solution, your patients and other requestors get the data that they’re seeking, know that it’s accurate and HIPAA-compliant, and receive it in a timely manner.
The GRM Healthcare ROI platform showcases an advanced mobile application powered by Zappix that offers a user-friendly self-service option for submitting patient healthcare record requests. After clicking on the self-service option, patients are directed to an iForm to complete their ROI request. Once the ROI iForm is submitted, a patient can track the progress of their request in real-time on the Zappix-powered GRM app.
The Zappix mobile submission option gives your patients and third-party requestors the most convenient means of making requests, streamlined response times and reduces manual data entry errors associated with processing patient data requests.
LIVE AGENT SUPPORT OPTION
You also engage with a diverse range of patient populations who may not be comfortable with a self-service online ROI submission. For patients preferring more personalized engagement, our Healthcare ROI platform also integrates a real-time, fast access live Agent Assist feature for questions and help in completing an ROI submission. Agent Assist is also built into the Zappix mobile app user interface and is staffed by GRM customer service reps.
Requestors making a submission in the app can easily transition to the live Agent Assist feature and then transition seamlessly back into the app.
Streamline Payor Audits with GRM
As audit volumes rise and staffing remains stretched, GRM helps ambulatory clinics, MSOs, health systems, and community health clinics stay ahead. Our strategic relationships with the nation’s largest health plans and requestors ensure compliant, timely, and accurate submission of medical records — supporting risk adjustment, quality programs, and CMS success.
Why Healthcare Organizations Partner with GRM
- Regulatory Compliance & Risk Mitigation
Stay aligned with HIPAA, CMIA, Privacy Laws, and 42 CFR Part 2 — reducing legal and financial exposure. - Operational Efficiency
Offload manual, resource-intensive tasks and refocus staff on higher-value priorities. - Cost Reduction & Revenue Recovery
Lower internal processing costs and ensure proper billing for audit and record requests. - Technology & Automation
Use secure portals, automated workflows, and real-time tracking for faster, more accurate fulfillment. - System-Wide Scalability
Standardize release-of-information and audit management across multiple clinics or regions. - Enhanced Experience
Provide requestors and patients with simple online access and faster turnaround times. - Flex to Need When There Is No Bandwidth
Chart requests can come in the hundreds at a time for healthcare organizations during certain times of the year, and GRM can flex to this need effortlessly.
PAYOR AUDITS DON’T HAVE TO DRAIN YOUR RESOURCES.
By managing payor audit relationships and request workflows on your behalf, GRM dramatically reduces administrative burden, eliminates repetitive calls and faxes, and frees your team to stay focused on delivering exceptional patient care. With industry-leading fulfillment rates and secure, technology-driven processes, we help organizations improve outcomes, reduce risk, and operate more efficiently with a frictionless experience for payor and requestor alike.
TAKING THE PRESSURE OFF OF YOUR STAFF
Patient EHR data requests are a challenge from a resource and compliance perspective. You need to focus on treating your patients and don’t necessarily have the bandwidth or structured processes to respond to an ever-increasing volume of data request submissions. Adding to this pressure are a wide range of state-mandated ROI response deadlines.
As an extension of your facility or practice, GRM is your patient data submission, processing and response sourcing partner. We work behind-the-scenes to ensure your patients have the best experience engaging with you. With GRM, there is no need to increase your costs by dedicating or hiring staff to handle ROI requests. Our Healthcare ROI solution can often turn around data requests an average 25-50% earlier than compliance-required response deadlines.
SMART PATIENT RECORD & DOCUMENT SEARCH TECHNOLOGY
Bottlenecks and delays in responding to patient ROI requests due to antiquated, poorly-organized electronic and/or manual record filing systems can create patient dissatisfaction. It can even lead to patient revenue leakage for your facility.
GRM’s Healthcare ROI solution is built on our VisualVault document and data processing system. VisualVault utilizes advanced enterprise content management (ECM) technology that intelligently curates and categorizes patient EMR data and health-related content. VisualVault enables fast and customized retrieval of virtually any type of ROI request in any delivery format.
Take the next step
Connect with our experts to get a demo and see how we can dramatically improve your ROI function.
“That’s a Good Question!”
Below are some frequently asked questions and short answers related to the capabilities of the GRM Healthcare ROI Platform.
What staff time requirements are there after the GRM system is installed? What if the system is down or we are having issues, do I have a dedicated GRM person I can reach out to for help?
After GRM’s ROI services have been employed, there are minimal staff time requirements. We offer navigation training for the ROI Provider Portal, which is a quick and simple training to aid basic navigation of the site and overview of locating detail in regards to specific ROI requests. In the event of system downtime or issues, patients can rely on GRM's dedicated support team for assistance.
If I already have an automated ROI request processing system, do I need to retire it and replace it with GRM’s? Will there be operational or IT system disruptions during the transition process to the GRM system?
There is no requirement to retire or replace existing ROI processing systems. GRM's ROI department will collaborate closely with clients to customize a process that aligns with both the provider's processing and tracking requirements and our own operational standards.
Are there any incremental costs associated with the Live Agent Assist component of the GRM ROI services?
No. The presence and assistance of live agents is part of the core GRM offering. With the intention of making the ROI process as simple and frictionless as possible for both you and requestors, we put equal emphasis on providing a self-service app experience as well as a high touch customer service experience for those who need extra guidance and explanation.
Get In Touch
You can reach out to us by phone at 888.907.9687, or fill out the form below